akimbo Platform Account Terms

By creating an account on akimbo, you agree to our terms and conditions outlined below. These terms govern your use of our platform, including account creation, deposits, withdrawals, gameplay, and dispute resolution. We've written these terms to be clear and fair — they reflect how we actually operate akimbo and what we expect from our users.

Our akimbo platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

This document outlines your rights and obligations when you use akimbo. If you have questions about any term, contact our support team.

Account terms on akimbo

Account eligibility and creation

To create an account on akimbo, you must be of legal age to participate in online gaming in your jurisdiction and not prohibited by local law from doing so. When you register, you provide accurate identity information — we verify this during account setup. We require a valid email address, phone number, and identity documents (photo ID and proof of address) to complete your akimbo account.

We reserve the right to refuse or close any akimbo account that violates our terms or applicable law. If we close your account, we will return any remaining balance to your payment method within a reasonable timeframe.

Deposits and withdrawals on akimbo

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All deposit amounts are credited instantly to your akimbo account. We do not charge fees on deposits — any costs are determined by your payment provider.

• Withdrawal requests: You may withdraw your account balance at any time through your akimbo profile. We process withdrawals to the same payment method you used to deposit.
• Processing time: E-wallet withdrawals via mobile banking, local payment, online payment, e-wallet, and mobile banking typically settle within one business day. Bank transfers via local payment, online payment, e-wallet, and mobile banking may take one to two business days depending on your institution.
• Withdrawal fees: We do not charge fees on withdrawals. Your payment provider may charge fees according to their own policy.
• Holiday timing: Processing may be delayed during peak banking periods or holidays such as Idul Fitri, Idul Adha, and Imlek.

Bonus offers and promotions on akimbo

We may offer bonus credits or promotional offers on akimbo from time to time. Any bonus offer includes specific terms outlining eligibility, expiration date, and wagering requirements. Bonuses cannot be withdrawn as cash — they must be played through according to the promotion terms. If a promotion is cancelled, remaining bonus credits are forfeited.

Your responsibilities on akimbo

When you use akimbo, you agree to:

• Keep your login credentials confidential and not share your akimbo account with others.
• Notify us immediately if you suspect unauthorised access to your account.
• Use akimbo only for lawful purposes and in accordance with local law.
• Not engage in fraud, money laundering, or any illegal activity through akimbo.
• Not use automated tools, bots, or scripts to interact with our platform.

Game rules and dispute resolution on akimbo

Game integrity and fairness

All games on akimbo use certified random-number generation. Live-dealer games are broadcast with multiple camera angles so you see the action clearly. We conduct regular audits to ensure fair play. If you believe a game result is incorrect or unfair, contact our support team with details of your concern.

Disputes and complaint handling

If you have a dispute regarding your akimbo account, a game outcome, or a withdrawal, contact our support team. We investigate disputes promptly and respond within a reasonable timeframe. Our process is:

1. Submit your complaint

   Contact akimbo support with details of your issue, account ID, and date/time the problem occurred.

2. We investigate

   Our team reviews your account history, game logs, and payment records related to your dispute.

3. Resolution offered

   We communicate our finding and any corrective action to your registered email within 10 business days.

4. Appeal option

   If you disagree with our resolution, you may request an independent review or escalation.

Account closure and dormancy

You may close your akimbo account at any time by requesting it through your account settings. Once closed, you cannot reopen it — you would need to create a new account. If your akimbo account remains inactive for twelve months, we may close it automatically. Your remaining balance will be returned to your registered payment method.

Limitation of liability

We do not accept liability for:

• Technical failures or downtime that prevent you from accessing akimbo.
• Loss of funds due to your own negligence (e.g., sharing your password or losing your phone).
• Indirect or consequential losses arising from your use of akimbo.

Our akimbo terms are designed to protect both our users and our platform. We enforce them consistently and fairly.

Jurisdiction and governing law

These akimbo terms are governed by the laws applicable to our jurisdiction of operation. By using akimbo, you consent to the jurisdiction and venue of the courts in our operating jurisdiction for any disputes that cannot be resolved through our internal process.

Our akimbo platform operates only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions must comply with their local gaming and betting regulations. We do not offer akimbo services in jurisdictions where online wagering is prohibited.

For questions about these terms or to report a concern, visit our FAQ page or contact our support team. You can also review our Privacy Policy for information on how we handle your data.