akimbo Privacy Policy
This page describes what we collect when you use akimbo and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, how we process it, and the rights you hold over your own data.
Our akimbo platform operates under jurisdiction-restricted access — we serve users only in regions where local law permits our services. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on Liga 1 or live-dealer tables, you share personal and financial information with us. We explain below exactly what we do with it.
If you have questions about this policy or wish to exercise your rights, contact our support team at any time.
What we collect on akimbo
We collect data in three categories: account information, transaction records, and behavioural signals. When you register on akimbo, we ask for your name, email, phone number, date of birth, and residential address. We verify this information against government-issued ID to comply with anti-money-laundering rules — a process we call KYC (Know Your Customer).
We collect transaction data whenever you deposit or withdraw. If you fund your akimbo account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, timestamp, and settlement status. We do not store your full card or bank details — payment processors handle that securely on their own servers.
We also log your activity on akimbo: which markets you view (football, live roulette, Aviator slots), your wagers, your session duration, and your device type (Android, iOS, or desktop browser). This helps us detect fraud, improve our platform, and personalise your experience.
How we use your data
We use your information to operate akimbo safely and fairly. Your name and address verify your identity and prevent duplicate accounts. Your email and phone enable us to send you account notifications, withdrawal confirmations, and support responses. We never sell your contact details to third parties.
Transaction data helps us process deposits and withdrawals accurately. When you request a withdrawal to your mobile banking or local payment account, we match your akimbo balance against our records and instruct our payment partner to transfer funds. We retain these records to resolve disputes and meet tax reporting obligations in jurisdictions where we operate.
Behavioural data (which games you play, how often you log in, your session patterns) helps us detect suspicious activity — for example, a sudden spike in wagers from an unfamiliar device or location. We use this to protect your account from unauthorised access and to comply with anti-fraud regulations.
Third-party processors
We do not operate akimbo in isolation. Our servers may sit outside your jurisdiction, and we work with specialised vendors to deliver our service. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) receive your payment method and transaction amount — they do not receive your full account history or wager data. Email service providers send our notifications on our behalf but do not access your betting records.
We also use analytics vendors to understand how users navigate akimbo — for example, which sections of our platform are most visited during Idul Fitri or Piala AFF tournaments. These vendors see aggregated, anonymised data only; they cannot identify you personally.
Your rights and our commitments
You have the right to access, correct, or delete your personal data held on akimbo. If you believe we hold inaccurate information — for example, a wrong address or phone number — contact our support team and we will update it. You may also request a copy of all data we hold about you in a portable format.
We commit to protecting your data with industry-standard encryption. Your password is hashed (not stored in plain text), and all communication between your device and our akimbo servers uses HTTPS. We conduct regular security audits and maintain strict access controls — only authorised staff can view your account details, and only when necessary to resolve a support ticket or investigate fraud.
Our akimbo platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Cookies and tracking
We use cookies to keep you logged into akimbo and to remember your preferences (language, market filters, notification settings). These are essential for the platform to function. We also use analytics cookies to count page views and measure which features are most popular — this helps us prioritise improvements.
You can disable non-essential cookies in your browser settings, though this may affect your akimbo experience. We do not use cookies to track you across other websites.
Contact akimbo
If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, reach out to our support team. We aim to respond to all privacy inquiries within ten business days.
This policy was last updated in 2024 and may change as our akimbo platform evolves. We will notify you of material changes via email.